Person Centered Care for Eagles' Nest CLC Resident - Atlanta VA Health Care System
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Person Centered Care for Eagles' Nest CLC Resident

CLC Resident
Monday, April 30, 2012

The Atlanta VA Medical Center held an open house and ribbon cutting ceremony recently to showcase its newly renovated Eagles’ Nest Community Living Center.

With a trained staff dedicated to exceeding the expectations of every patient, the Atlanta CLC offers complete and comprehensive care in a warm, inviting, home-like atmosphere.

"This ceremony underscores our commitment to providing the best quality health care to our Veterans," said Mr. Thomas Grace, acting Atlanta VAMC Director. "It reaffirms the honor, appreciation, respect and dedication we have for CLC residents."

During the past 10 years, the CLC has undergone a major shift in the way care is provided to residents. This shift, known as Culture Transformation, is a national movement in VHA to change nursing homes to more homelike environments and person-centered homes, offering short stay and long-term care services. This paradigm shift has involved training in culture change principles and practices for interdisciplinary team members who work in the facility as well as other critical staff including food service workers, housekeeping staff, and engineering staff. In this new model of care, the resident/family member is involved in the care planning process and the care plan centers on the family and an interdisciplinary team. The scope of services provided to CLC veterans with complex conditions include rehabilitation, pressure ulcer and wound management, long term palliative care, dementia/Alzheimer’s care and chronic psychiatric care

Residents make treatment decisions and decisions about all aspects of daily living such as sleep wake patterns, bathing schedules, mealtimes (select menus) and therapeutic recreational activities such as Happy Hour. A Resident and Family Visitor Council actively participates in decisions affecting the lifestyle of the residents.

"I am very excited about the new renovations here because the design addresses our needs and preferences," said one Atlanta CLC resident during the ceremony. "Home is very different from house," he added. "A house is a building. Home is a place where you treat others like family, the way you want to be treated. This feels like home."

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