Atlanta VA Health Care System
Contact the Atlanta VA Health Care System
Atlanta VA Health Care System offers a variety of health services to meet the needs of our nation's Veterans. For additional contact information you may also view our phone directory or A to Z List of Services. For Telecommunications Device for the Deaf (TDD) services, Dial 711.
To all our Customers, we've taken steps to improve our phone system, however, as we are working on further improvements we want all our Veterans to be aware that they can communicate with their Clinical Provider Teams thru MyHealthyVet.
Our administrative hours of operation are Monday through Friday, 8:00 a.m. - 4:30 p.m. Emergencies are seen 24 hours a day, 7 days a week. Review our visiting hours and polices page for visitor hours. View our phone list for office numbers.
Our Service Recovery program is a systematic approach to obtain Veteran feedback while responding to complaints in a manner that creates loyalty and responsively makes system improvements. Service Recovery begins at the point of service. All patient care areas in the hospital have Department Level Advocates who address concerns for patients. Patient Advocates are available to address issue of patients if the Department Level Advocate is unable. Our Patient Advocate program gives you and your family the security of knowing someone is available to focus on your individual concerns and rights.
If you have a compliment, complaint, or other issue which you believe requires resolution, please contact one of our patient representatives at 404-321-6111, ext. 202264; or visit them at the main medical center, Room 1B152, Hours of Operation: Monday – Friday 8 a.m. 4 p.m., or by calling the Telephone Advise Program 404-329-2220 or 202222; Toll free at 1-800-224-4087.
Additional contact information is available on our customer service page.
Contacting a Patient
If you would like to send a card, gift or flowers to a patient, the mailing address is:
Patient Name (Patient Room Number)
c/o Atlanta VA Medical Center
1670 Clairmont Road
Decatur, GA 30033
Please contact our telephone care line at 1-800-224-4087, 24 hours a day, if you need medical advice, have a question about your medication, or need to schedule a non-urgent appointment.
Kerry Traviss, room 2B-150. 404-321-6111, ext. 206345.
Former Prisoners of War
Our Former Prisoners of War Advocate for the Atlanta VA Medical Center is Ms. Rhonda E. Sturdivant. Ms Sturdivant can be reached at 404-321-6111, extension 206808.
Schedule an Appointment
To schedule an appointment, please contact us at one of the numbers below, or visit My HealtheVet.
For media requests, contact the Public Affairs Office at (404) 321-6111 x205385
Inquiry Routing and Information System
VA has established an inquiry routing and information system which provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.