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Atlanta VA Health Care System

 

Beneficiary Travel

Department Veterans Health Administration is transitioning to a "cashless" beneficiary travel program. In order to comply with this requirement, Atlanta VA Medical Center will begin the transition starting June 1, 2012. We are making this change to better serve our Veterans through:

  • Security of Funds (electronic transfer vs. cash disbursement)
  • Saves resources better spent on delivery of health care
  • Consistent with practices used by VBA and Social Security -- reduces fraud, eliminates lost checks, ensures address is current, reduces duplicate payments

Veterans will receive future payments in the form of a Treasury Check within 21 days after the date of travel.  VA will begin transitioning to Electronic Funds Transfer (EFT) at a later date.

You will still be required to complete and sign a claim for beneficiary travel reimbursement with the Beneficiary Travel Office. During the period of June 1, 2012, through June 30, 2012, Veterans who are not ready to receive payment by Treasury Check, will receive cash disbursement. Beginning July 1, 201 2 all reimbursement payments will be issued by Treasury Check.

Our Eligibility and Enrollment Department will gladly assist you in updating your address at your next visit. You may also call (404) 321-6111, extension 5862.

Atlanta VA Medical Center is committed to making this a smooth transition.

If you have additional questions about this change in procedure, please speak with the Supervisor, Beneficiary Travel during your next visit or call (404)321-6111, extension 5427.

Beginning June 1, 2012, the Atlanta VAMC will implement a complete mail-out system to process beneficiary travel mileage reimbursement claims.

As of June 1, 2012, Veterans eligible for this benefit will be able to fill out a travel reimbursement form and place it in a drop box after checking out from their appointment.  Drop boxes will be located in respective clinics and near the Transportation Center on the 1st floor of the medical center.  Veterans will no longer have to visit the VAMC travel department and wait in multiple lines.  Staff will collect the forms from the boxes multiple times during the day for processing.

Veterans will receive a check directly from the Department of Treasury through the mail within three weeks of filing a claim.  Treasury checks will be mailed to the address on record.  It is very important that we have both a mailing address and correct physical street address on file, as mileage cannot be calculated to a post office box.

For more information see the FAQs below or contact the Beneficiary Travel Center at (404) 321-6111x 5427.

What has changed with the Beneficiary Travel Program?

Beginning June 1, 2012, the Atlanta VA Medical Centers will implement a complete mail-out system to process beneficiary travel mileage reimbursement claims.

How do I make claim for mileage reimbursement at the VAMC?

Answer:  Veterans, who are eligible for this reimbursement benefit, will simply complete VA Form 3542, after completing their outpatient appointment (check-out).

Where can I get the form?  Where do I drop off the completed form?

Answer:   Claim forms (VA Form 3542) and drop boxes are located at each of the locations listed below.  After completing the form, simply drop it in one of the 10 locked, drop boxes located at each VAMC.

  • 1st Floor, Beneficiary Travel
  • 2nd Floor, Podiatry Clinic
  • 1st Floor, Medical Clinic
  • 1st Floor, Eye Clinic
  • 1st Floor, Surgical Clinic
  • 1st Floor, Dental Clinic
  • Ground Floor, Radiation Oncology
  • Ground Floor, Audiology
  • Gournd Floor, Mental Health Clinic
  • 11th Floor, Neurology Clinic

How will I receive my reimbursement?

Answer:  Department of Treasury check.  It will be mailed to you.  It is very important that you provide us with your correct physical street and mailing address, so you can receive your reimbursement timely.  As a reminder, we cannot calculate this benefit to P.O. Boxes, so remember to provide a street address.

When will I receive my check?

Answer:   Within three weeks of filing a claim.

I receive care at a VA outpatient clinic or CBOC.  How will this impact me?

Answer: No change or impact. The mail-out program is already implemented at 11 of our local VA facilities.  Eligible Veterans receiving care at our 8 CBOC locations (Newnan, Lawrenceville, Stockbridge, East Point, Blairsville, Oakwood, Rome, and Austell) already receive this benefit via check.

Why the program change?

Answer:  The benefits are (1) elimination of waiting times in lines after medical appointments; (2) improvement of claims processing efficiency; and (3) reduction of fraud.  

Are there any other changes?

Answer:  No.   Administrative eligibility criteria must still be met to qualify for this reimbursement benefit.  The rate will be the same.e or contact the Beneficiary Travel Center at (404) 321-6111x 5427.